Government has a complicated relationship with content. We publish too much, information can be hard to understand, and users often find it hard to work out what we are asking them to do. Research shows that 50% of users of government services experience difficulty finding information online. Of those, 24% resort to making a telephone […]
This author has yet to write their bio.Meanwhile lets just say that we are proud nassib contributed a whooping 3 entries.
Entries by nassib
Surveys and focus groups aren’t used much in our user-centred design process. These are the reasons why. Caption: A user filling out a survey. You can’t get authentic, actionable insights in a few clicks Think about the last time you filled in a survey. As you were filling in that survey, did you feel as […]
Heuristic Evaluation, Cognitive Walkthrough, etc..
Moderated and Non-Moderated Usability Testing
Navigation, Structure, Labels, Metadata, & Search
UX Research, Design, & Optimization for all Citizens
Business Case Analysis & User Centered Design Approach
UX Training Courses, Workshops, & Certification
- Reducing Cognitive Overload For A Better User ExperienceAugust 4, 2017 - 11:25 pm
- Creating good contentAugust 10, 2017 - 10:13 pm
- Australian Government Digital Transformation Agency says no to surveys and focus groupsAugust 10, 2017 - 10:01 pm
- 11 Most Inspiring Usability and User Experience TalksAugust 6, 2017 - 4:00 am